Tempus Warranty | 3-Year Coverage
Three Years of Complete Peace of Mind
Every Tempus watch winder, watch box, safe and accessory leaves our workshop covered by a comprehensive 3-year warranty as standard. No registration required, no hidden conditions — if it's a Tempus product and it's within three years of purchase, we've got you covered.
We build our winders to last for decades, not just years. The 3-year warranty reflects our confidence in the materials, the motors and the craftsmanship that goes into every piece. Whether you've invested in a single-watch winder or a twelve-watch statement piece, the same cover applies.
What's Covered
Your Tempus 3-year warranty covers all manufacturing defects and component failures under normal use, including:
- Motor failure — if a rotation motor stops working or runs inconsistently, we'll repair or replace it
- Electronic faults — touchscreen issues, LED lighting failures, fingerprint sensor problems and control board faults
- Mechanical defects — faulty hinges, locks, clasps or winding drums
- Power supply issues — defective mains adapters or internal wiring faults
- Finish defects — peeling lacquer, bubbling veneer or faulty stitching present from manufacture
If a defect appears within the warranty period, we will repair the item free of charge or, where a repair isn't practical, replace it with an equivalent model.
What's Not Covered
To keep things fair and transparent, the warranty doesn't cover:
- Accidental damage — drops, impacts, liquid spills or cracked screens
- Misuse — using the product in a way it wasn't designed for
- Normal wear and tear — gradual cosmetic changes from everyday use
- Batteries — in models with battery backup, batteries are consumable items
- Unauthorised modifications or repairs by third parties
- Damage caused by power surges or incorrect voltage supply
How to Make a Warranty Claim
Making a claim is straightforward:
- Contact us — reach out via our contact page or reply to your order confirmation email
- Provide your order number — this helps us verify your purchase date instantly
- Describe the issue — tell us what's happening in as much detail as you can
- Send photos or a short video — this helps our technicians diagnose the problem quickly and often avoids the need to return the item
Once we receive your claim, we aim to respond within 2 working days. Many issues can be resolved with guidance alone. If a return is needed, we'll arrange it — and for genuine warranty faults, return shipping is on us.
Claim Timeline
- Day 1-2: We acknowledge your claim and our technicians review the details
- Day 3-5: We confirm whether it's covered and arrange return or onward steps
- On receipt: Most repairs are completed within 5-10 working days
- Return: Your item is shipped back, tracked and insured
Out-of-Warranty Repairs — We Don't Abandon You
Here's something most winder brands won't offer: Tempus can repair Tempus-brand winders even when they're outside the warranty period. For a reasonable fee, our technicians will diagnose and fix your winder — motors, electronics, mechanical parts and all.
This is a genuine point of difference. Many competitors simply offer a discount on a replacement when something goes wrong after the warranty expires. We believe a quality winder should be serviceable for its full working life, so we keep spare parts and offer repairs for as long as it's practical to do so.
Learn more on our watch winder repair service page.
Warranty FAQs
How long is the Tempus warranty?
Three years from the date of purchase, on every Tempus product — winders, watch boxes, safes and accessories. No registration needed.
What should I do if my winder stops working?
First, check the power supply and try a different socket. If it still won't run, contact us with your order number and a short video of the issue. Most faults are covered and many can be diagnosed remotely.
Do you repair items that are out of warranty?
Yes. Unlike many brands, Tempus offers paid repairs on Tempus-brand winders even after the 3-year warranty has expired. Contact us for a quote — see our repair service page for details.
Is the warranty transferable if I sell or gift the winder?
Yes — the warranty follows the product, not the purchaser. If you give or sell your Tempus winder within the 3-year period, the new owner is covered for the remainder. Just pass along the original order number.
Does the warranty cover international orders?
Yes. The 3-year warranty applies worldwide. If you're outside the UK and need to return an item, contact us first and we'll arrange the most practical solution.
Browse our watch winder collection with complete confidence — every piece backed for three full years.